Frequently Asked Questions

Our products are designed to last a minimum of 10 years, but the lifespan can be increased with regular maintenance. We never compromise on quality, and all our products are tested for 100,000+ operations.

To install a smart touch panel, you have to remove your existing switchboards. We also have retro-fitted smart switches that work with your existing switchboards.

With DOO, you can integrate multiple devices seamlessly. There is no fixed limit on the number of devices you can connect, allowing you to create a comprehensive smart home ecosystem tailored to your needs.

There is no limitation; you can control as many appliances as you want.

Yes, you can still control your appliances using the touch interface. However, you will not be able to control them using the DOO app.

No, It is only required if you want to access your appliances remotely using the DOO mobile app.

DOO hub has multiple connectivity options such as WiFi, Ethernet and USB tethering.

You will be able to remotely control your appliances from anywhere. It will provide you with the facility to schedule your activities, create a scene, and set smart binding rules.

No, our DOO smart panels are designed to replace your existing switchboards. All our smart panels are retrofitted and easy to install.

We have high capacity switches in our touch panels, which allows you to control loads with a capacity up to 2000W.

We prioritize our user's privacy and security. By default all our devices communicate with DOO app using end to end encryption. Also, we update our devices from time to time using over the air update (OTA) and you can also check update status in the DOO app.

Yes, most of the DOO touch panels have provision for dual phase input, so you can connect 2 different phases in our devices.

Motion sensors have pyroelectric sensors that detect infrared radiation. When a warm object, such as a human, moves within the sensor's range, it causes a change in the infrared levels, triggering the sensor.

The detection range typically varies between 5 to 7 meter, depending on the environmental conditions.

No, Motion sensors cannot detect motion through walls as they rely on detecting infrared radiation, which does not pass through solid objects.

Yes, Motion sensors work in the dark because they detect infrared radiation, which is independent of visible light.

Yes, DOO smart switches are designed to be compatible with existing mechanical switches, allowing you to retain manual control while adding smart functionality.

Smart switches can help save energy by allowing you to turn off lights and appliances remotely and set schedules to avoid unnecessary usage.

Smart switches use encryption and secure communication protocols to protect your data and ensure safe operation. Always keep your firmware updated to the latest version.

You can find the latest firmware details in the firmware upgrade section in the DOO app.

Typically, you need to connect the RGB light strips to the controller, then connect the controller to a power source. Follow the user manual for specific wiring and setup details.

You can control standard 12V RGB strips which have three color channels (Red, Green, Blue) with 4 wires. You can connect up to 5 meter strip to single RGB controller.

DOO app allows you to create schedule, scene and binding rules, using these you can automate your RGB lights based on your requirements.

First, check power supply and connections, if the issue persists, try resetting the controller and updating the firmware. If none of these steps work, contact support team for further assistance.

The DOO app is a smart home application that allows you to control and monitor various home appliances and devices remotely using your smartphone.

Yes, DOO app has support for adding multiple enterprises, so you can manage multiple smart spaces using single user login.

You can invite your family members using their email id and assign user privileges according to your requirements.

No, DOO app is free for all the users.

Yes, user will receive notifications for device status, smart rules, invitation, etc.

You can reach our customer support team via email at [email protected] or by calling our helpline at +91 75677 63023.

Our main office is located at 4th Floor, Gift one, Gift City, Gandhinagar.

Yes, you can schedule a meeting by filling out the form on our “Contact” page or by emailing us at [email protected]

We aim to respond to all inquiries within 24 hours during business days.

Yes, we offer live chat support on our website and in DOO app. On website click the chat icon at the bottom right corner of the page and in DOO app, navigate to support tab in menu to start a conversation with one of our representatives.