Terms & Conditions

About our Parent company

smartSense Consulting Solutions Pvt Ltd (smartSense solutions) is no common corporate. It stands unique in every aspect of the working environment. smartSense Solutions is a product design and engineering company leveraging emerging technology like Blockchain, Data Science, IoT, Real-Time Streaming, and Cloud Computing. For more information, kindly click here
https://www.smartsensesolutions.com/

Mode of application

Our users will be required to provide basic information such as their Email address or mobile number in order to create the account of "DOO". Without either of these two basic information, users would not be able to create an account

Information we collect and why

We receive and store information through Websites, Mobile Apps, and our Devices. Website (https://www.thedoo.io) collects your FULL name, Email, Mobile number & Preferred date, and time to connect with you. "DOO" APP collects your Email address or Mobile number to identify you as the user of a specific enterprise and to create your account. You may choose to provide your FIRST name, LAST name to complete your profile for a better user experience. We access the user\'s phone camera to set a profile picture, and we are accessing the internal storage of Android and photos app of iOS to select from the gallery with your consent. The camera is also being used for "Adding of devices" through QR code scanning. The primary objective of collecting the user\'s location information is to provide location-based services (Geo-Fencing services). We collect information about "DOO" devices such as MAC ID to ensure the connectivity of the devices. We collect your personal information in order to communicate with you regarding your device, service, or any general queries which you may have for our products and services. We may use user\'s personal information such as user\'s Emails in order to send notifications with regards to the status of their device or to inform our users if any changes have been brought in our privacy policy. We will be collecting only the information which is absolutely necessary and the bare minimum for us to collect prior to making a new account.

Users authority to edit their personal information

As each one of us holds different viewpoints when it comes to our privacy, thus we have provided some ways through which you can control or restrict the use of our product and services, for example, you can Log in/log out "DOO" account if you wish.

However, users have all rights to correct, edit, delete a part of their own information that we possess except registered Email and Mobile number which we are using for identifying users/customers

Information of our users & its security

User's security holds the topmost priority for us, we assure our users that all of their personal information is stored in a secured and controlled condition. Moreover, we promise our users that we would be continuously focusing on enhancing security levels and restricting any unauthorized access. "DOO" will not sell, share or rent our user's personal information and credentials to the public and/or third parties. "DOO" does not allow any third party to edit or breach user's information by any means, if it finds anyone pursuing such activity, we have the right to stop their services on an immediate basis. It will be the user's responsibility to ensure that all the people who have access to the "DOO" application through the user's account are fully aware of the privacy policy mentioned here. In case if our users operate a "DOO" application via someone else's smartphone, we urge them to log out of their account, this would restrict the possibility of a data breach. We suggest our users keep their identification and password confidential and do not share it with any other person and/or third party unless that individual holds the authority over your account. We would not be responsible for any breach of the user's information if the user himself/herself provides his/her information to any third party. "DOO" stands firm when it comes to maintaining the privacy and confidentiality of our user's we would like to assure that no breach on the private information would ever be done from our end.

"DOO", proudly brought to you by SmartSense Consulting Solutions, takes privacy seriously—and we’ve got the ISO/IEC 27001:2022 certification to prove it! This international standard for Information Security, Cybersecurity, and Privacy Protection is baked into everything we do. Unless you’ve got specific requirements on your end, our default data protection policies are always on, ensuring top-notch technical and organizational safeguards for privacy. At "DOO", we live and breathe “Data Protection by Design and by Default”—it’s not just a policy, it’s our vibe. As the Controller, you’re in the driver’s seat when it comes to kicking off any necessary data processing agreements to keep your end customers’ privacy locked down. Let’s make privacy protection a team effort!

Apart from the circumstantial conditions (mentioned below), we will not share any of their personal information anywhere:

Circumstantial conditions

We may/can reveal personal information of our users with/without their permission If user's information is asked by the Judiciary in accordance with the law and/or by the order of law and administrative orders of the government. In such cases where the government officials require the information of our user's it may not be necessary for "DOO" to take approval from the user

Miscellaneous situations

In certain cases, we may not guarantee that the application would be running without any interruption, there are chances and probability that our application may not work properly on temporary bases such as weak data connection where appliances are configured, slow, or no internet connection or network issues in user's phone, any other issues in the device of the user, the issue with regards to the responsiveness of the sim card of the users, for all such cases we would not be directly or indirectly responsible for the performance of our application or website. Beyond the cases mentioned above, "DOO" takes responsibility if the user faces any issues with regards to the smooth running of the application.

Usage of the application and some important instructions

User's would be able to operate the "DOO" by signing in to the application. Once the user confirms the sign-in process, they will get full access to their house/office, with the help of which they can control all appliances which are integrated with "DOO". The primary objective of the "DOO" is to ease the day-to-day activities of our users, along with understanding the importance of the privacy of our users. As we focus on IoT based technology on the other hand, as a responsible organization, we understand & we are fully aware of the responsibilities that we possess when our user shares their personal details with us."DOO" stands firm when it comes to maintaining the privacy and confidentiality of our users, we would like to assure that no breach on the private information would ever be done from our end. Moreover, we would be collecting only information which we feel is the bare minimum for us to collect, and we would like to assure our users that the data we store is completely safe with us.

Usage of application/website by minors

Although our policy does not hold the authority to collect the personal information of minors our users have in their respective families, we believe that it is the parent's responsibility to guide and monitor in case their child uses our product and services. "DOO", by no means will ever try to attempt to collect any sort of personal information from minors, but due to any circumstances, if the guardian had any reason to believe that the minor might have given/uploaded any personal information prior to their consent, they must contact us to assure us that such information must be removed as soon as possible

Product Warranty

"DOO" limits its liability and/or warranty (a) In act of nature: where if any damage is caused in our product and services due to natural causes like earthquakes, tsunami, tornado or any other damages in which nature is involved. (b) any unexpected man-made events (theft, fire, mishandling of devices, etc).

"DOO" is not responsible for any kind of already-existing wiring issues or voltage fluctuation issues at customer end. Such situations leading to damage of products would not be covered under warranty

Misuse of products installed from "DOO" or any other kind of suspicious activities to tamper with the products might lead to termination of future service and support. The intended use of the products is purely personal and the company cannot be held responsible for its disproportionate, illegal or harmful usage.

Service Support

Customer satisfaction is the top most priority for us at "DOO" resulting, we provide best in class services support for all of our customers. The life-time support for the home automation system may get void in case if the user tries to temper the hardware by external force. Users would be entitled for one year complete "no cost" technical support at the place of site(if needed) as well as support through telephonic and email conversations (from the date of installation). In case there's no Yearly subscription, on-site technical support may be chargeable as per the necessity or requirement. However, resolutions through channels like telephone, email, social media interactions, etc. would still remain non-chargeable.

Yearly Subscription

Our customers can activate a yearly subscription plan, 1 year after the purchase of "DOO" products. Yearly subscription enables you to ease the usage of all the appliances which are integrated with "DOO" modules on your finger tips using your smartphone effortlessly. However in case, if the user does not opet for yearly subscription, they will be able to access the "DOO Touch" or Switches manually without the support of a smartphone

What's there for our users

All the notifications and updates you receive will help you to understand what information we collect and why we collect it from you. We will inform you of all the changes being brought in our product and services by mailing you.

Reframing/updating our Terms & conditions

"DOO" reserves the right to reframe/update the Terms & conditions whenever required to do so, although we will be communicating all the substantial changes which will be brought through user Email, however, if the user continues to use our product and service, it will be assumed as their acceptance of the update of the Terms & conditions. "DOO" may from time to time in its sole discretion develop and provide updates to its Services and/or Product Software, which may include upgrades, bug fixes, patches, other error corrections, security fixes, and/or new features (collectively, including related documentation, if any, "updates"). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any updates or to continue to provide or enable any particular features or functionality. We will reflect any changes to these Terms & conditions.

All rights reserved

This is to clarify that "DOO possesses" all the rights with respect to our products, services, application, website. All the above-mentioned properties are defended and reserved by copyrights and trademarks. Although our users are free to have a photocopy of the whole and/or a part of any information or instructions or download the content by any source for personal use only. No user is allowed to edit and/or modify the content of this document or privacy policy of "DOO" at any time and if "DOO" finds anyone tempering, editing, deleting, and/or adding the content which is not part of the "DOO", We may be obliged to take legal action against that individual/user and this will lead to immediate cancellation of our services. Users must not allow to use the content and/or service of "DOO" for their commercial benefit, if users do so, this may lead to immediate cancellation of our services and "DOO" may cease all the business relations with such user's moreover, we may, at our own will, ask that individual to return and/or demolish that particular content which has been tempered by them. Further, "DOO" would like to clarify that we possess all the copyrights and trademarks of the products which we have provided to our users.

Feel free to contact us